What happens after you match

You have answered a few questions and been matched with local installers — so what now? Knowing the window quote next steps takes the mystery out of the process and helps you stay in control. From the first phone call to the finished installation, here is what typically happens and what you can expect at each stage. Nothing is committed until you decide, and every quote remains free and no-obligation.

The first contact

Shortly after you are matched, the installers get in touch — usually by phone — to talk through what you need. This is your chance to describe the job, ask about their accreditation and guarantees, and arrange a convenient time for a survey. It is also a good moment to gauge how they communicate: a company that listens and answers clearly now is more likely to be easy to deal with later. Keep your brief consistent across everyone, as set out in what to tell an installer.

The home survey

A rough figure over the phone is only ever an estimate. The survey is where it becomes a real quote: the installer measures each opening precisely, checks access and the condition of the surrounding structure, and confirms the specification with you. A thorough survey protects you from surprise costs later, so welcome the questions rather than rushing it. For the bigger picture of how this leads into fitting, read about what happens from quote to installation day.

The written quote and your decision

After the survey you receive a written, itemised quote setting out the products, the price, the guarantee and the lead time. Line the quotes up and compare them properly — this is the payoff of getting matched with more than one installer. Check the deposit terms and whether they are protected, confirm the guarantee is insurance-backed, and make sure the specification matches your brief. Only when you are happy do you sign; there is no obligation to proceed with anyone. If you would like to start a fresh comparison, you can always request a free, no-obligation window quote.

Installation day and aftercare

Once you have signed and paid any protected deposit, the installer orders your windows to the surveyed sizes, which typically takes a few weeks. On installation day a tidy, professional team should protect your floors and furnishings, remove the old frames, fit and seal the new units, and clear up before they leave. Ask what to expect in advance — how many days the job will take, whether you need to move anything, and how they will make good around the reveals. Afterwards you should receive your guarantee documents and, for certified work, a registration certificate confirming it meets building regulations. Keep these safe: they matter for warranty claims and when you eventually come to sell.